Sundiro Holdings Co., Ltd.

Q1. What is your terms of packing?
A: Generally, we pack our goods in export carton with foams inside. But if necessary, we can also add steel frame inside of cartons.

Q2. What is your terms of payment?
A: T/T 40% as deposit, and 60% before delivery. We'll show you the photos of the products and packages before you pay the balance.

Q3. How about your delivery time?
A: Generally, it will take 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q4. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the shipping cost.

Q5. Need I assemble parts of the electric bike when we get them?

A: If with SKD pakcing, yes, we will take out few parts, like pedals(if have), mirrors(if have), front wheel, front fender, and rear trunk(if have) before package. Our workers will put these parts in electric bike cartons.

Q6. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery

Q7: What's the warranty of your scooters?

A: 1. we will provide some free easy-broken spare parts for customer's after-sale service.

2.For the following parts we will give 1 year's warranty, such as: frame, front fork, controller, charger and motor.